SHIPPING

WHERE DO I RECEIVE THE ORDER?

YOU CAN CHOOSE THE DELIVERY ADDRESS AT THE TIME OF PURCHASE. IT DOES NOT HAVE TO MATCH WITH THE REGISTRY ADDRESS.

HOW LONG WILL IT TAKE TO GET MY ORDER?

DELIVERY TIMES IN THE PENINSULA ARE FROM 48 TO 72 HOURS. FOR SHIPMENTS OUT OF SPAIN THE MAXIMUM DELIVERY TIME IS 7 DAYS.

HOW MUCH SHOULD I PAY FOR SHIPPING COSTS?

FOR PENINSULA AND BALEARES SHIPPING COSTS RANGE FROM € 5 TO € 30. FOR THE REST OF COUNTRIES DEPENDS ON THE DESTINATION.

RETURNS

ALL RETURNS ARE ACCEPTED ALWAYS AND WHEN:

- THE PRODUCT IS IN PERFECT CONDITION (UNUSED AND NO DAMAGE).

- SHIPPED IN ITS ORIGINAL PACKAGING.

- SHIP WITHIN 10 DAYS FROM THE DAY YOU RECEIVE THE ORDER AT HOME.

HOW DO I RETURN AN ITEM?

BEFORE PACKING THE PRODUCTS TO BE RETURNED, PLEASE INDICATE THE REASON FOR YOUR RETURN AND WHICH PRODUCTS YOU WANT TO RETURN OR CHANGE.

CALL GLS (932 240 690) AND INDICATE THAT YOU WANT TO SEND A PACKAGE OF LESS THAN 1KG TO THE ETXART & PANNO OFFICES IN CARRER DEL TREBALL 58 BIS, 08019, BARCELONA.

YOU WILL BE ASKED FOR THE PHONE NUMBER OF THE ETXART & PANNO OFFICES: 933 006 222.

FURTHER INDICATE THE ADDRESS IN WHICH YOU WANT THE PACKAGE TO BE COLLECTED.

FOR ANY DOUBT PLEASE CONTACT THE CUSTOMER TELEPHONE NUMBER OF ETXART & PANNO (+34) 682 459 561 OR WRITE AN EMAIL TO ATENCIONCLIENTE@ETXARTPANNO.COM REQUESTING RETURN.

FROM THE RETURN DEPARTMENT OF ETXART & PANNO WE WILL REQUEST SEUR TO PICK UP THE PACKAGE AT THE ADDRESS YOU REQUEST.

WHAT IS THE RETURN DEADLINE I HAVE?

YOU HAVE 10 DAYS TO MAKE YOUR RETURN.

HOW DO I RECEIVE THE AMOUNT OF MY RETURN?

ONCE THE GARMENT IS RECEIVED, AND ALWAYS AND WHEN IT IS IN PERFECT CONDITION AND HAS NOT BEEN USED, THE AMOUNT OF THE RETURNED ITEM WILL BE PAID WITH SHIPPING COSTS NOT INCLUDED.

REFUNDS ARE USED TO TAKE CASH WITHIN 30 DAYS.

IN THE EVENT THAT YOU WILL MAKE THE PAYMENT THROUGH TRANSFER OR CASH-PAYMENT, YOU MUST PROVIDE US AN ACCOUNT NUMBER TO WHICH YOU WILL MAKE THE RETURN.

CHANGES

HOW CAN I CHANGE MY ITEMS?

TO MAKE ANY CHANGE YOU MUST FOLLOW THE SAME STEPS AS FOR A RETURN.

WE ONLY ACCEPT SIZE CHANGES. IF THE SIZE OR ITEM IS NOT FOUND IN STOCK YOU MUST FOLLOW THE RETURN PROCEDURE.

FOR ANY DOUBT PLEASE CONTACT THE CUSTOMER SERVICE NUMBER 615 975 477 OR WRITE AN EMAIL TO ATENCIONCLIENTE@ETXARTPANNO.COM REQUESTING THE CHANGE.

WHAT IS THE DEADLINE TO MAKE THE CHANGE?

HAS 10 DAYS FROM THE RECEIPT OF THE ORDER.

CAN I CHANGE MY ITEMS IN ANY E&P STORE?

NO, YOU CAN ONLY CHANGE YOUR ITEMS THROUGH THE ETXART & PANNO ONLINE STORE.

COLORS OF THE GARMENTS

YOU MUST TAKE INTO ACCOUNT THAT THE COLORS OF THE GARMENTS MAY SUFFER VARIATIONS ACCORDING TO THE MONITOR ON WHICH THEY ARE DISPLAYED.